Refund Policy

Effective Date: November 11, 2024
Website: https://bundeslige.com
Customer Support Email: support@bundeslige.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

When your return request is approved, you will receive:

• A Return Authorization Number (RA#)
• The shipping return address
• Packing instructions
• A checklist of required items
• A reminder of the timeline (you must ship your return within 14 days of approval)

Customers are responsible for:
• All return shipping fees (unless damaged on arrival)
• Ensuring the item is securely packaged
• Using a trackable shipping service

Returns sent without tracking information may result in delays or complications during processing.

STEP-BY-STEP PROCESS AFTER YOUR RETURN IS ACCEPTED

Below is the detailed workflow explaining exactly what happens from the moment your return is approved until your refund is fully issued. This section ensures clarity and sets clear expectations.

Step 1: You Receive Your Return Authorization Email

This email will include:
• Confirmation of return approval
• RA# (Return Authorization Number)
• Instructions for packaging
• Return shipping address
• Required timeline (14-day return window)
• Notes about condition checks

This email must be included inside the package or printed and taped to the outer box.

Step 2: Prepare and Send Your Return Package

You must:
• Place the item in its original packaging
• Include all accessories, tags, and labels
• Ensure no damage or marks are present
• Seal the package securely
• Ship using a trackable method

Tracking must be shared with our support team once available.

Step 3: Transit and Arrival at Our Facility

Depending on your location, it may take 5–12 business days for your return to reach our warehouse.

When your return arrives:
• Our receiving team scans the RA#
• The package is scheduled for inspection
• A confirmation email is sent to you

This does not yet confirm the refund—only that the package was delivered.

Step 4: Quality Inspection (2–5 Business Days)

Our team inspects the returned product to verify:

• No signs of wear or damage
• No stains, odors, or washing
• Labels and packaging are intact
• Item matches the original order
• Return reason is legitimate and matches your claim

If the item fails inspection, we will notify you with photos and a detailed explanation.
You may request the item back, but shipping costs may apply.

Step 5: Approval or Rejection of Refund

If the return passes inspection:

• You will receive an email confirming approval
• The refund will proceed to processing

If the return does not meet requirements:
• You will receive a rejection notice
• No refund will be issued
• You may choose to have the item shipped back to you

Step 6: Refund Processing (3–7 Business Days)

Refunds are issued back to the original payment method used during checkout.

Important notes:
• PayPal refunds appear within 1–3 business days
• Credit/debit card refunds may take 5–10 business days depending on your bank
• Refund timing varies by billing cycle and payment provider

Bundeslige.com cannot accelerate processing once the refund is submitted—processing is handled by your bank or payment provider.

Step 7: Completion Email

Once your refund is fully processed, you will receive a final email confirming:

• The refunded amount
• The payment method refunded
• A refund reference ID
• Additional notes if partial refunds or adjustments apply

This email serves as the final confirmation for your records.

REFUNDS FOR LOST OR DAMAGED RETURNS

Bundeslige.com is not responsible for:
• Losses during return shipping
• Packages damaged during return transit
• Returns sent without authorization

We strongly recommend using a reliable, trackable shipping method.

LATE OR MISSING REFUNDS

If you do not see your refund after receiving our confirmation:

Check your bank account again
Contact your credit card provider
Contact your bank
Contact PayPal customer service

If after following the steps above you still cannot locate the refund, email us at support@bundeslige.com with the subject line:
Refund Not Received – Urgent Assistance Needed

CANCELLATION POLICY

Orders may be canceled within 12 hours of purchase if they have not yet been processed.
Once production or fulfillment begins, the order cannot be canceled.

CHANGES TO THIS POLICY

Bundeslige.com reserves the right to update or modify this Refund & Return Policy at any time. Updated versions will be posted on this page with the latest effective date.

CONTACT INFORMATION

For questions regarding this policy or assistance with a return, contact:

Customer Support Email: support@bundeslige.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Website: https://bundeslige.com